PRIVACY POLICY

1. Who we are

Innermen Equipment ("we", "us", "our") is a multi-sector equipment sales, procurement, logistics and training company based at 23/24 GRA Zone, Off Oba Ogunji, Pen Cinema, Agege, Lagos, Nigeria. We operate the website innermenequipment.com and related services. For privacy questions contact us at [email protected] or +234 911 536 5044.

2. Information we collect

We may collect the following categories of personal data:

• Identity and contact data: name, email address, phone number, company name, billing and shipping addresses.
• Account data: credentials, profile details and preferences where you create an account.
• Transaction data: quotations, orders, invoices, payment references and proof of payment uploaded for bank transfers.
• Technical data: IP address, device type, browser type, operating system and approximate location derived from your IP.
• Usage data: pages visited, products viewed, search terms and interactions with our site and live chat widget.
• Communications data: enquiries, messages and correspondence with our support team.

3. How we use your information

We use personal data to:

• Process quotations, orders, payments and deliveries.
• Verify payments, including bank transfer proof review.
• Provide customer support and respond to enquiries.
• Send service messages such as order confirmations, invoices and delivery updates.
• Improve our website, products and services through analytics.
• Send marketing communications where you have consented or where permitted by law, with an option to opt out at any time.
• Prevent fraud, enforce our terms and comply with legal obligations.

4. Legal basis for processing

We process personal data on the basis of contract performance (to fulfil orders and quotations), your consent (for marketing and optional cookies), our legitimate interests (to secure and improve our services) and legal obligation (for tax, accounting and regulatory records).

5. Sharing your information

We do not sell personal data. We may share data with service providers who help us operate our business, including payment processors, logistics and delivery partners, suppliers and manufacturers for order fulfilment, hosting and analytics providers, and professional advisers. We may also disclose data where required by law or to protect our rights and safety. All providers are required to protect your data and use it only for the purposes we specify.

6. International transfers

Your data may be processed or stored in countries outside Nigeria where our service providers operate. Where this occurs we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

7. Data retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Order, invoice and payment records are retained for at least seven years for tax and accounting purposes. Marketing data is retained until you opt out. Technical logs are retained for up to twelve months.

8. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration, including encrypted connections and restricted access to systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may have the right to access, correct, update, delete or restrict the processing of your personal data, to object to certain processing, to request data portability and to withdraw consent at any time. To exercise these rights contact us at [email protected]. You may also lodge a complaint with the Nigeria Data Protection Commission.

10. Cookies

Our website uses cookies and similar technologies. Essential cookies are required for the site to function. Analytics and preference cookies help us understand usage and remember your settings. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

11. Children

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided data to us, please contact us so we can remove it.

12. Automated decision making

We do not use automated decision making or profiling that produces legal or similarly significant effects on you.

13. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

14. Contact us

For privacy related questions or requests, contact Innermen Equipment at [email protected], +234 911 536 5044, or 23/24 GRA Zone, Off Oba Ogunji, Pen Cinema, Agege, Lagos, Nigeria.